AWARD CATEGORIES

Each Award has its own set of criteria, and each nominee will be considered for all Awards. 

(Click Colored Tabs to Expand)

E-COMMERCE MERCHANT OF THE YEAR - SPONSORED BY: E-Commerce Day®

This is our top award, and there can only be one winner. The companies that stand out in all areas of E-Commerce business, including Sales Growth, Customer Retention, Customer Satisfaction and Customer Lifetime Value will be considered.

GROWTH - OMNI CHANNEL

Growth in sales to consumers through a variety of channels, including your own website, social media site, a marketplace such as Amazon and Ebay, or via a partner site, such as a video game will be considered for this award. 1 Year, 3 Year and 5 Year Periods recognized. You may have a brick & mortar presence, but only Online sales numbers will be considered.

GROWTH - MARKETPLACES

Growth in sales to consumers through any marketplaces such as Amazon, Etsy and Ebay will be considered for this award. 1 Year, 3 Year and 5 Year Periods recognized. You may have a brick & mortar presence, but only Online sales numbers will be considered.

GROWTH - OWNED CHANNEL

Growth in sales to consumers through any owned channels, including your own website, email, SMS, video and social media posts will be considered for this award. 1 Year, 3 Year and 5 Year Periods recognized. You may have a brick & mortar presence, but only Online sales numbers will be considered.

GROWTH - ORGANIC

Growth in sales to consumers via Organic traffic (measured by Google Analytics) will be considered for this award. 1 Year, 3 Year and 5 Year Periods recognized. You may have a brick & mortar presence, but only Online sales numbers will be considered.

CUSTOMER RETENTION

Measuring how well a business was able to continue to sell into its existing customer base with repeat purchases will be awarded. 1 Year, 3 Year and 5 Year Periods recognized. A variety of sources will be used to verify.

CUSTOMER SERVICE

Growth in Customer Satisfaction numbers will be measured in a combination of ways. A variety of sources will be used to verify.

CUSTOMER LIFETIME VALUE

The increase in the dollar amount attributed to Customer Lifetime Value will be measured. 1 Year, 3 Year and 5 Year Periods recognized. You may have a brick & mortar presence, but only Online sales numbers will be considered.

SOFTWARE APPLICATIONS

By polling The Shoppy Awards Nominees and collecting data from leaders in the E-Commerce software space, we will award companies in the following categories: Platform, Sales, Operations, Financial & Customer Service.

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